FAQ

Please contact us via our Contact Form or email info@memoo.co.za for any other questions or clarity.
 
Is there a physical store where I can buy MeMoo products?
There is no physical store. MeMoo products are only sold online at www.memoo.co.za and www.takealot.com.
 
Where is the self-collect location?
18B Dawn Road, Montague Gardens, 7441, Western Cape, South Africa.
 
Can I cancel my order after placing it?
You can cancel your order after placing it by contacting orders@memoo.co.za. You will then receive a refund according to our Refunds and Returns policy.
 
What is your refund and return policy?
Please see our Refunds and Returns for more information.
 
What is the cost of shipping?
There is no delivery fee. Free delivery applies to all orders. Please see Shipping and Delivery for more information.
 
How long will my order take to arrive?
Main Centre's 3-5 business days, Regional Areas 4-7 business days and Remote Areas 5-10 working days. Please see Shipping and Delivery for more information.